1. About This Policy

Your privacy is important to us.

With Katrina is operated by Kindness On Purpose Pty Ltd (ABN 20 624 601 332).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, purchase a service, book a session or participate in our programs.

We handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and contact information.

• Booking details and information submitted through online forms.

• Information you voluntarily share about your goals, experiences, interests or personal circumstances.

• Information provided when requesting personalised meditations or Life Creation recordings.

• Purchase, transaction and payment confirmation details.

• Communications through email, social media, website forms or other channels.

• Website usage information, cookies and analytics data.

Some information shared during spiritual guidance or personalised sessions may be sensitive or deeply personal. We treat this information with particular care.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide customer support.

• Arrange and deliver sessions, readings, meditations, recordings and programs.

• Process bookings, purchases and payments.

• Create personalised services requested by you.

• Communicate important information about your purchases or appointments.

• Send newsletters and promotional communications where permitted by law.

• Maintain accounting, transaction and business records.

• Improve our website and services.

• Meet legal and regulatory obligations.

4. Third-Party Service Providers

We use external platforms to operate our business, including:

• Wix for website hosting and online forms.

• Shopify for online purchases and order management.

• Stripe for payment processing.

• Calendly for appointment scheduling.

• Zoom or FB Messanger or What's App or FaceTime for online sessions.

These providers may process personal information on our behalf or independently, subject to their own privacy policies and applicable laws.

Payment card details are generally handled by the relevant payment processor rather than stored directly by With Katrina.

5. Confidentiality and Recordings

We recognise that clients may share personal experiences, spiritual beliefs and other private information.

We treat information shared in private sessions and communications confidentially, subject to disclosures required or authorised by law.

Where sessions are recorded or personalised recordings are created, these materials are used to deliver the services requested.

We do not publicly share identifiable client stories, testimonials or recordings for promotional purposes without appropriate permission.

6. Marketing Communications

Where you subscribe to receive updates, or where otherwise permitted by law, we may send information about our services, events, programs and resources.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

We do not sell personal information to third-party advertisers.

7. Cookies and Analytics

Our website and associated service providers may use cookies and similar technologies to support website functionality, analyse visitor activity and improve the user experience.

You may manage cookies through your browser settings or available website cookie preferences.

8. Storage, Security and Overseas Processing

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored or processed using third-party services, including services operating outside Australia.

No online system can guarantee absolute security.

We retain personal information for as long as reasonably necessary for business purposes or as required by applicable law. When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable retention obligations.

9. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of inaccurate information.

We will consider and respond to requests in accordance with applicable privacy laws.

You may also request deletion of information, subject to legal and legitimate recordkeeping requirements.

10. Privacy Concerns and Complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review your concern and respond within a reasonable timeframe.

Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy as our services, technologies or legal obligations change.

The latest version will be published on our website.

12. Contact Us

With Katrina

Operated by Kindness On Purpose Pty Ltd

ABN: 20 624 601 332

Email: hello@withkatrina.com

Website: www.withkatrina.com

Terms & Conditions: https://www.withkatrina.com/agreement